This policy applies to orders placed outside of Canada. We’re happy to offer shipping beyond Canada and try to cover a portion of shipping so you're not paying excessive shipping fees. Please review the following information before placing an international order.

Accurate Contact Information:

When placing an international order, please ensure you're providing an accurate shipping address, including Apartment or Unit numbers if applicable. A valid phone number and email is required at checkout incase the shipping agency needs to contact you.

International Orders

We currently ship to select international destinations. Shipping availability and rates are calculated at checkout based on your location and order.

Please note that international orders may take longer to arrive due to customs processing, which is outside of our control.

Duties, Taxes & Customs Fees

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

These fees are not included in your order total or shipping cost unless explicitly stated at checkout.

Customs fees vary by country and are determined by the destination country's customs authority. We cannot predict or guarantee the amount of fees you may be charged.

By placing an international order, you acknowledge that you are responsible for any applicable customs charges, if any.

Refused or Unclaimed Packages

If you refuse an international package because you do not wish to pay the applicable duties, taxes, or customs fees, the package may be returned to us.

If a package is returned to us, original shipping costs and any return or customs fees charged to us will be deducted from your refund.

If a package is returned because it was unclaimed or because the shipping address provided at checkout was incorrect, the same policy applies.

Returns & Exchanges

We do not accept international exchanges/returns - ALL INTERNATIONAL ORDERS OUTSIDE OF CANADA ARE FINAL SALE. We apologize for any inconvenience.

Lost or Damaged Packages

Once your order has been shipped, tracking information will be provided when available.

If your package appears to be delayed, please allow additional time for customs processing before contacting us.

If your package is confirmed as lost or arrives damaged, please contact us as soon as possible so we can assist you with the carrier's claims process where applicable.

Restricted Destinations & Products

We reserve the right to decline or cancel an international order if:

• We are unable to legally ship the product to the destination country.

• The destination has shipping restrictions that apply to the product.

• Customs or carrier requirements make shipment impractical.

• The order presents an unusually high risk of loss, fraud, or non-delivery.

Certain products may be restricted or prohibited from international shipment depending on the destination.

Delivery Estimates

International delivery estimates are provided as a guide only and are not guaranteed.

Delivery times can be affected by customs clearance, local postal services, holidays, weather, carrier delays, and other factors outside our control.

Important Note

By placing an international order, you confirm that you have reviewed this policy and understand that you may be responsible for duties, taxes, customs fees, and other charges imposed by the destination country.

If you have questions about international shipping before placing your order, please contact us and we'll be happy to help.